Customer Service

At Aspen Fashions, we pride ourselves on our customer service. In addition to our fine fox fur coats, sheepskin coats, mink jackets, and other fine garments, it is our customer service that sets us apart from our competition. Read on to find out more about how we take care of customers like you:


•  What credit cards do you accept?
•  Can I pay by check or money order?
•  Do I have to pay sales tax?
•  When will my credit card be charged?
•  Can I put an item on lay away?


•  How much does shipping, handling and insurance cost?
•  Do you ship to P.O. Boxes?
•  What if my address includes a rural route number?
•  Can I have my order shipped to an international address?
•  What is the delivery time?
•  How can I track my order?

Exchanges & Returns

•  What is your return policy?
If you need to return your coat for a different size or different model or return it for a refund you may return your coat within 15 days for exchange or a full refund. The 15 days return privilege does not include shipping days in transit to and from Aspen Fashions. The coat must be in perfect condition and the apparel tag still attached to the front of the coat. Do not remove the apparel tag until you are certain you plan to keep the coat.

There is never any restocking fee for returns or exchanges. All custom and clearance items are always fully included in our 100% satisfaction guarantee and return policy.

Shipping charges are not refundable.

•  Do I need a return authorization?
•  Is there a different return policy for Christmas?
•  How should I ship my return?
•  How will I receive my replacement item or refund?
•  Where do I send my return?


•  Do you offer Plus Sizes?
•  What about Alterations?


•  Can I order my items with gift packaging?
•  Do you offer gift certificates?