Customer Service

At Aspen Fashions, we pride ourselves on our customer service. In addition to our fine fox fur coats, sheepskin coats, mink jackets, and other fine garments, it is our customer service that sets us apart from our competition. Read on to find out more about how we take care of customers like you:

Payment

• What credit cards do you accept?
• Can I pay by check or money order?
• Do I have to pay sales tax?
• When will my credit card be charged?
• Can I put an item on lay away?

We are happy to offer you our Free Layaway services. Please call 1-512-426-5664 to begin a layaway plan. Layaway plans can not be initiated on-line. The first payment should be at least 30% of the purchase price and each monthly payment should be no less than $20.

There are no interest charges. Payments can be made by credit card,paypal, e-check, personal check, money order and certified bank check (cashier's check). Pay as often as you wish but we require that a minimum of one payment should be made each month. If no payment is received within ninety (90) days, the lay away is forfeited and the initial deposit and previous payments are not refunded.

**You will need to notify us 4 to 6 weeks prior to your final payment. This will ensure that your garment will be in stock and ready to ship when your final payment is received.

**There is a limit of no more than two items on layaway at one time. You can not transfer your payments from one layaway garment to another layaway garment.

**Custom orders are not allowed on our Layaway plan. A custom order is (changing the pattern, color or material to something we do not offer in our online store). Some pictured fur models are available in several colors as a standard and do not fall in the category of a custom order.

**After you receive the coat if you need to change the size we will be happy to do so. Our plus sizes will be subject to the scheduled additional cost. In addition after you receive the coat if you wish to return or change to another model you will receive a store credit equal to the purchase amount minus a 15% handling fee.

Custom orders do not include requesting extra length. We routinely order coats for Tall sizes which can always be returned for exchange or refund within the 15 day return policy.

ALTERATIONS of sleeves costs $30 per sleeve and shortening the hem costs $60 plus shipping charges. Coats can not be returned for a refund after alterations. Petite customers who wish to alter the sleeve or hem must first receive the coat and then indicate clearly the alternation requested. Once the alteration is completed no return is possible. Alterations of sleeves costs $30 per sleeve and shortening the hem costs $60 plus shipping charges.

If paying by check, please send your payments to:

Aspen Fashions
Attn: Lay Away Dept.
7301 N. FM 620
Suite 155-160
Austin, TX 78726

Shipping

• How much does shipping, handling and insurance cost?
• Do you ship to P.O. Boxes?
• What if my address includes a rural route number?
• Can I have my order shipped to an international address?
• What is the delivery time?
• How can I track my order?

Exchanges & Returns

• What is your return policy?

If you need to return your coat for a different size or different model or return it for a refund you may return your coat within 15 days for exchange or a full refund. The 15 days return privilege does not include shipping days in transit to and from Aspen Fashions. The coat must be in perfect condition and the apparel tag still attached to the front of the coat. Do not remove the apparel tag until you are certain you plan to keep the coat.

There is never any restocking fee for returns or exchanges. All custom and clearance items are always fully included in our 100% satisfaction guarantee and return policy.

Shipping charges are not refundable.

• Do I need a return authorization?
• Is there a different return policy for Christmas?
• How should I ship my return?
• How will I receive my replacement item or refund?
• Where do I send my return?

Alterations

• Do you offer Plus Sizes?

• What about Alterations?

Gifts

• Can I order my items with gift packaging?
• Do you offer gift certificates?

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Customer Service