Customer Service

Visa, MasterCard, American Express and Discover.

Yes. Please send your check or money order to: Aspen Fashions, 7301 N. FM 620, Suite 155-160, Austin, TX 78726. Please include the model number, size, color, quantity, along with your name, shipping address and phone number.

We are only required to collect sales tax for purchases from residents of Texas. For purchases from Texas, we must collect 8.25% sales tax.

Online orders are charged to your credit card when the order is placed. To protect your security, we do not have access to your credit card information or control over the timing of the transaction. Orders placed over the telephone are done manually giving us the ability to charge your credit card on the date of shipping.

We are happy to offer you our Free Lay Away services. Please call toll free 866-288-3951 to begin a layaway plan. Layaway plans can not be initiated online. The first payment should be at least 30% of the purchase price and each monthly payment should be no less than $20.

There are no interest charges. Payments can be made by credit card, personal check, money order and certified bank checks (cashier's check). Pay as often as you wish but we recommend that a minimum of one payment should be made each month. If no payment is received within ninety (90) days, the lay away is forfeited and the initial deposit and previous payments are not refunded.

**You will need to notify us 4 to 6 weeks prior to your final payment. This will ensure that your garment will be in stock and ready to ship when your final payment is received.

**There is a limit of no more than two items on layaway at one time. You can not transfer your payments from one layaway garment to another layaway garment.

**Custom orders are not allowed on our Layaway plan. A custom order is (changing the pattern, color or material to something we do not offer in our online store). Some pictured fur models are available in several colors as a standard and do not fall in the category of a custom order.

**After you receive the coat if you need to change the size we will be happy to do so. Our plus sizes will be subject to the scheduled additional cost. In addition after you receive the coat if you wish to return or change to another model you will receive a store credit equal to the purchase amount minus a 15% handling fee.

Tall Sizes: Custom orders do not include requesting extra length. We routinely order coats for Tall sizes which can always be returned for exchange or store credit within the 15 day return policy. Alterations of sleeves cost is $30 per sleeve and shortening the hem costs $60 plus shipping charges. Petite Sizes: Customers who wish to alter the sleeve or hem must first receive the coat and then indicate clearly the alternation requested. Once the alteration is completed no return is possible. Alterations of sleeves cost is $30 per sleeve and shortening the hem costs $60 plus shipping charges.

If paying by check, please send your payments to:

Aspen Fashions
Attn: Lay Away Dept.
7301 N. FM 620
Suite 155-160
Austin, TX 78726

Ground (2-5 days)		Minimum $5.95 Ground Shipping (Except Alaska, Hawaii and Puerto Rico)
Second Day Air		Minimum $39.95
Next Day Air		Minimum $59.95
Saturday Express		Minimum $114.95
Next Day Air		Alaska, Hawaii and Puerto Rico Minimum $69.95
International Orders		Shipping Minimum $69.95 - Plus Duties and Tariffs

Please note that UPS does not ship to Post Office boxes, so we need street addresses if we are shipping to you via courier. If you need us to ship to a Post Office box we will ship via USPS.

If using a rural route number, please include a complete address with the nearest crossroad.

We are happy to ship international deliveries. Shipping, handling and insurance for International deliveries is $60.

We have in stock all the items shown in our website therefore most orders are shipped in 24 hours. In the event we do not have the size you requested, we will notify you immediately via email and informed of the reason for the delay. Your credit card will not be charged until the order has been shipped.

Saturday deliveries are offered for an additional $10 charge.

To track your order, please reference your tracking number and shipping company (UPS) sent to you via email.

Click here to track your UPS shipment

If you need to return your coat for a different size or different model or return it for a refund you may return your coat within 7 days for exchange or a full refund. The coat must be in perfect condition and the apparel tag still attached to the front of the coat. Do not remove the apparel tag until you are certain you plan to keep the coat.

You do not need to call and receive any return authorization, although we would appreciate your call informing us of your plans to exchange or return the coat.

Christmas holidays return policy is extended to January 3.

All returned items must be returned via UPS, FedEx, DHL or UPS mail insured with return receipt requested. Shipping charges are not refundable.

Returns must be made to the same credit card as the original purchase. All credits will be refunded to the credit card used in the original purchase. If you exchange or return your coat, we will send you an email confirmation of receipt of your coat and the expected shipment date of the new coat in the case of an exchange or confirmation of your credit on your credit card. Items paid for by check will be refunded in the form of a check. Refunds will include the full purchase price including any sales taxes collected, less shipping charges.

Send your exchange or return items fully insured for the purchase price via courier or USPS to:

Aspen Fashions
7301 N. FM 620
Suite 155-160
Austin, TX 78726

We are happy to offer plus sizes for our Aspen Fashions customers. We stock plus sizes in many styles but we typically need to order the coat made to your particular size requirements. We can usually get the coat for you in about 3 weeks. The 7 day return policy applies to custom orders as well so if it needs to be returned or exchanged you always have that option. Feel free to call us toll free at 866-288-3951 and Gwen will be happy to talk to you about your size requirements so we can do our best to get a coat that will be the perfect fit for you.

Shortening the sleeves costs $30 per sleeve and shortening the hem costs $60 plus shipping charges. Once the alteration is completed no return is possible.

All Aspen Fashions coats are shipped with special gold gift wrap, Aspen Fashions gift seal, Aspen Fashions deluxe fur coat hanger and thank card. If your purchase is a gift, we will be happy to include a gift card with your personal message for no extra charge. Let us know what message you would like in gift card and how you would like it signed.

Aspen Fashions are the perfect gift. The gift certificate is sent in a special Aspen Fashions envelope with your personal note.

We proudly accept:


	Copyright © 2004-2010. Aspen Fashions, Inc. All Rights Reserved. Privacy Policy 866-288-3951